Return policy

We at Sandra Graves want you to be completely satisfied with your purchase. If for any reason you are not happy with the items you received, we offer a hassle-free return process. Please review the following details regarding our return policy:

Eligibility for Returns

You may return any item purchased from Sandra Graves within 30 days of receiving your order. The item must be in its original condition, unused, and with all tags and packaging intact. We reserve the right to refuse returns that do not meet these criteria.

Return Process

To initiate a return, please contact our customer service team at [email protected] within the 30-day return period. Provide your order number and a brief description of the reason for the return. We will then send you a return authorization number and instructions on how to proceed.

Shipping Costs

You are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping service to ensure the safe return of the item. Once we receive the returned item and it is inspected, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days.

Refunds and Exchanges

If you received a defective or incorrect item, we will cover the return shipping costs and provide a replacement or refund at your discretion. In such cases, please contact us immediately to arrange for the return and replacement process.

Final Sale Items

Please note that certain items, such as personalized or custom-made products, may be marked as final sale and are not eligible for return or exchange.

We strive to provide exceptional customer service and are committed to resolving any issues you may have with your purchase. If you have any questions or need assistance with returns, please feel free to contact us at [email protected].